Mackenzie Financial Corporation and its subsidiaries1 (“Mackenzie Investments”, “we”, “us” or “our”) are committed to protecting the personal information in our control. Mackenzie Investments has appointed a Chief Privacy Officer who is responsible for overall privacy governance. This privacy notice (“Privacy Notice”) describes how we collect, hold, use, transfer, disclose and protect personal information when we do business with you. Please contact us through one of the means listed at the end of this Privacy Notice if you have any questions.
We are responsible for personal information in our possession or custody, including personal information that has been shared with, or received from, a third party in the course of our business activities.
Your consent is required before we collect, use, or disclose your personal information, except in special circumstances, such as during a fraud investigation, an investigation by the police, or in other situations as permitted or required by law.
Consent for our collection, use and disclosure of your personal information can be given in a variety of ways.
If you purchase Mackenzie Investments’ products or services through a Dealer, you are deemed to consent to the sharing of your personal information by the Dealer with us in order to obtain those products and services. Your “Dealer” refers to an individual or entity acting or representing that it acts in connection with your investments such as your investment advisor, broker, or dealer, or on behalf of your investment advisor, broker, or dealer.
We collect and use personal information about you and, if applicable, your spouse and/or beneficiaries, to:
We may record your telephone calls with our representatives, and we may monitor live or recorded calls, for quality assurance and training purposes and to confirm our discussions with you.
Use of your Social Insurance Number (SIN)
We are required by law to use your social insurance number when submitting tax reports to the Canada Revenue Agency and may provide it to third parties to prepare and deliver tax reporting to you. We may also use your SIN as an identifier for reasons such as consolidating your holdings so that fees associated with your account are reduced or are not charged more than once, or that your mailings are delivered in one envelope or are not duplicated. We may also share your SIN as a unique identifier for the purposes identified in this Privacy Notice to third parties such as your Dealer, group plan sponsor, and third-party service providers. If you have any questions or concerns about the use of your SIN please contact us.
Use of Personal Information collected when you use our website
We use cookies, pixels and other similar technologies to collect information about your activity on our websites to enable us to improve your user experience and maintain the security and integrity of our websites. By continuing to browse our site, you are giving us consent to use cookies, pixels and other similar technologies. To find out more or to set your own preferences please read our Cookies Policy.
How we collect your personal information depends on how you do business with us. We may collect personal information directly from you when you complete an application form, complete other forms, or communicate with us by telephone, email, or online.
We may also collect personal information about you from a variety of sources including from:
We may also collect personal information automatically when you visit our website (please read our Cookies Policy).
Personal information collected from any of these sources may be used or shared as set out in this Privacy Notice.
The specific personal information we collect depends on how you do business with us and which products and services you request. We have categorized the personal information we collect and have provided examples of each category. We may not collect all categories or types of personal information listed for everyone, we only collect personal information needed for products and services that you request.
Identifying and Contact Information
Authentication Information
Financial Information
Where we are acting as an Exempt Market Dealer:
Digital Information
Communications
Mackenzie Investments may share your personal information with third parties for the purposes identified in this Privacy Notice.
Service Providers and Suppliers
We may share your personal information with our service providers and suppliers. For example, we may use service providers and/or suppliers for the following services:
When we share personal information with service providers or suppliers, we ensure by contractual means that the shared personal information is used only for the purposes for which the service provider or supplier is retained. We only share personal information through secure channels, and we impose obligations on our service providers and suppliers for the safeguarding of that information. We may use service providers located in any province in Canada. We may also use service providers located outside of Canada, and where we do, personal information may be disclosed in accordance with the laws of the jurisdiction in which the service provider is located, including to the government in that jurisdiction and its agencies.
Your Financial Advisor and/or Dealer
We may share your personal information with your Financial Advisor and their Dealer as they are entitled to provide instructions and communicate with us on your behalf related to your investment holdings under their administration. If you are a client of a discount brokerage, your personal information will be shared with your brokerage (Dealer) and their employees.
Other Financial Institutions
We may share your personal information for the purposes identified in this Privacy Notice with other financial institutions, such as banks, other investment dealers and other mutual fund companies, with whom you have or have had dealings. We take steps to ensure that these entities have the right to receive the information from us.
Courts, Law Enforcement, Self-Regulatory Organization, and Government Agencies
Mackenzie Investments may share your personal information with government agencies, courts, or law enforcement where required by law to comply with legal, security, and regulatory requirements, including but not limited to:
Your Joint Account Holders and Representatives
We may share personal information with joint account holders if the information was collected for the purpose of establishing or the ongoing operation of the joint account. All joint account holders have consented to such a disclosure of personal information.
We may also share your personal information with an authorized representative, such as a legal guardian, power of attorney, or lawyer, that has a valid legal authority to request your personal information.
Our Affiliates and Subsidiaries
Mackenzie Investments is a subsidiary of IGM Financial Inc. We may share your personal information with our affiliates and subsidiaries where they provide operational, administrative, and support services through shared business resources or on our behalf to administer your accounts with us.
Access to your personal information is limited to Mackenzie Investments employees and authorized contractors who need access to perform their duties for a purpose identified in this Privacy Notice. Our employees commit annually to protect the confidentiality of the personal information they access while performing their duties and must regularly complete privacy and security training.
We have established record retention policies and record retention periods so that your personal information is retained for as long as it is required to fulfill the purposes described in this Privacy Notice, and to comply with legal and regulatory requirements. We are subject to laws and regulations, such as securities, tax, anti-money laundering, and other applicable legislation, which require us to retain certain information about current and former investors for varying specified minimum periods of time.
You may withdraw your consent for Mackenzie Investments to collect, use, and disclose your personal information at any time upon reasonable notice, subject to contractual and legal restrictions. Deciding to withdraw your consent may affect our ability to continue to provide you with the products and services that you have or would like to receive. If you withdraw your consent, your personal information will be retained in accordance with applicable retention periods. Please review the “How long is your personal information stored by Mackenzie Investments?” for more details.
If you wish to withdraw your consent to the collection, use, and disclosure of your personal information or discuss the implications of such a withdrawal, please contact the Chief Privacy Officer through one of the means listed at the end of this Privacy Notice.
We protect your personal information using security safeguards appropriate to the sensitivity of the information. These safeguards are designed to protect against loss, theft, unauthorized access, use, disclosure, copying, or modification of personal information, regardless of the format in which it is held.
We take steps to safeguard your personal information using several methods, including but not limited to:
Your personal information may be stored and processed in any province in Canada and outside of Canada.
Right to Access
You have the right to request access to the personal information we maintain about you, and to receive information about how we have collected, used and disclosed your personal information. You may also have the right in certain circumstances to request that we provide you or another person with a copy of the personal information that you have provided to us in a structured, commonly used technological format. These rights are subject to contractual and legal restrictions. To make any of these rights requests, please write to the Chief Privacy Officer as indicated below. The request should be as specific as possible and provide information that allows us to identify and contact you (full name, phone number, email address or home address). As a security precaution, we may need to take additional steps to validate your identity before sharing your personal information.
By mail
Mackenzie Investments
Attn: Chief Privacy Officer
180 Queen Street West
Toronto, ON M5V 3K1
Canada
By email
Right to Rectify
You also have the right to correct and update any inaccurate or incomplete personal information we have on file. To correct or update your personal information, please contact your Advisor or our Client Relations department.
Call Client Relations
1-800-387-0614
Monday to Friday 8:30 a.m. to 6 p.m. (ET)
Write to us
Mackenzie Investments
180 Queen Street West
Toronto, ON
M5V 3K1 Canada
Fax us
1-866-766-6623
If you are unable to correct your personal information and you believe there could still be inaccurate or incomplete personal information, please submit a written request to the Chief Privacy Officer by email at [email protected].
If you have any questions or concerns about the treatment of your personal information, please take the following steps:
Step 1. Your question or concern may be resolved by our Client Relations team:
1-800-387-0614
[email protected]
Monday to Friday 8 a.m. to 6 p.m. (ET)
Step 2. If speaking with us does not resolve your question or concern, you may contact the Chief Privacy Officer as follows:
E-Mail: [email protected]
Fax: 416-922-7062
Mail: Chief Privacy Officer, Mackenzie Investments, 180 Queen Street West, Toronto, ON, M5V 3K1
Step 3: If after contacting the Chief Privacy Officer your concern has not been resolved, you may contact the Office of the Privacy Commissioner of Canada or the Office of your provincial Privacy Commissioner if you are resident in Quebec, Alberta, or British Columbia as follows:
If you make a complaint or report that requires an investigation, and have requested that the complaint be anonymous, we will endeavour to keep your identity confidential, to the extent permitted by law, consistent with the need to conduct an investigation. We will inform you if it is not possible to maintain your anonymity for the purpose of conducting the investigation.
We may amend our Privacy Notice from time to time to reflect changes to how we handle your personal information. If we do, the updated Privacy Notice and the effective date of the changes will be posted on our website. We may also notify you of any changes by posting a banner on our website advising that changes have been made to the Privacy Notice.